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Mission | Characteristics | Our approach | Services
| Customers
Mission
To help enterprises maximize their performances by developing their sales or customer service team’s abilities.
Characteristics
- Firm that has developed over the last 15 years an enviable reputation.
- Senior consultants with several years of sales, customer service and training experience with large enterprises.
- Consulting firm specialized in sales and customer service.
- Made-to-measure consulting, training and coaching.
Our approach
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During the training, we recommend a learning process strategy in which the participant is actively involved: |
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Introduction of theoretical notions, exchanges and group discussions; |
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Exercises in teams and group discussions; |
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Case studies and group discussions; |
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Role playing followed by group discussions. |
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Our made-to-measure training programs are developed according to the needs of the enterprise and the level of skills of the participants. |
Services
- Managing changes in sales
- Coaching terrain of the abilities developed
- Strategic sales consultations
- Diagnostics and recommendations for sales business process
- Benchmarking of abilities or process
- Service quality survey
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- Training: sales consulting
- Training: communication and business presentation
- Training: effectiveness at work
- Training: strategic negotiation
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- Training: customer service
- Training: telephone sales consulting
- Training: account management
- Training: negotiate to support one’s prices
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- Training: sales abilities coaching
- Training: sales management
- Training: effectiveness at work
- Training: managing difficult persons
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Customers
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