Groupe Lavigne has developed over the years a motivational coaching approach that inspires and encourages resources to develop and take charge of their professional development.
Established according to needs, it is usually many short-lived sessions to help, oversee and follow the manager’s skills development progression. The following steps typically represent a coaching approach alongside executives:
- Identifying objectives and expectations to develop with management
- Establishing a coaching plan with the manager to be coached
- Several sort-lived sessions of coaching according to the manager’s needs
- Skills assessment with management and the manager
Side by Side Coaching Approach with Sales and Services
It is usually a coaching of one day for representatives and half a day for contact center agents. After the meeting or call with the client, our consultant delivers his feedback through questioning to make the resource realize what his strengths and skills to improve are.
The feedback relies on the observable skills of the new abilities targeted by the training. In other words, the course’s content is summarized into behaviors that we can see implemented during the meeting or call with the client. Thereafter, skills are transcribed in the form of a list, which becomes the coaching grid.
At the end of the coaching session, a verbal summary of strengths and skills to improve is presented to participants, which is then documented, sent and presented to the immediate superior.
This approach takes place in the form of filmed sessions where concepts addressed during the training are applied. It takes place in two sessions:
Session of “Awareness”: One week before the session, the participant receives a study case to prepare for the simulation. Then, he simulates his case in front of the camera. Thereafter, he retreats to watch the video, proceeds to self-criticism, presents the latter to his immediate superior and Groupe Lavigne’s consultant, who will enrich it, criticize it by consolidating strong points and by identifying points to improve. The participant takes the feedback into consideration for the purpose of improving himself for the second simulation.
Session of “Integration”: One week later, filmed sessions for the practical application of concepts seen during the training and of the feedback received at the first simulation. To make sure that the participant has well-integrated the feedback he received, we perform another simulation of the same case. The participant proceeds once again to self-criticism and receives feedback from his immediate superior and Groupe Lavigne’s consultant. Then, Groupe Lavigne’s consultant will write a report to assess of the participant’s strengths and points to improve.
To optimize your results and execute your plan of actions.
Duration of sessions: generally 2 to 3 hours
Number of sessions: according to your needs
- Interpersonal skills
- Customer Service
Coach: chosed and assigned according to skills to improve
We invite you to communicate with us to to establish your customized coaching plan.