Retail Selling

Sales Training

Retail Selling

It is a practical training where 50% of participants’ time is focused on learning key notions, techniques and processes, followed by 50% in exercises to develop sales skills.

target
  • Using the direct selling process’ steps
  • Developing participants’ comfort in retail selling
perso
  • Retail sellers
  • Sales consultants
  • Customer service consultants
  • Kiosk consultants
livre
  • Initial exercise: Who has the best idea?
  • Technique to give a good first impression
  • Questioning to qualify the prospect
  • Practical exercise: What are the right questions to ask?
  • Discovering the client’s motivations
  • Questioning to uncover clients’ needs
  • Practical exercise: Questioning to uncover needs
  • Proposing characteristics, advantages and benefits
  • Practical exercise: Prepare your offers
  • Overcoming objections
  • Tactics to close the sale
  • Practical exercise to deal with objections
  • Integration exercises and simulation in “movie director” mode to practice the process
clock
  • 1 day
  • Group of ± 15 participants